IT transformation journey
IT transformation journey
INDUSTRY / Education
SOLUTION / Workforce, Partner & Customer Identity
CHALLENGE
Several legacy authentication systems.
Internal and external hosted services.
Corporate security risk.
SOLUTION
Single sign-on.
Managed service.
RESULT
Reduced number of legacy authentication systems.
Corporate security maintained.
Reduced costs.
One product to support and maintain.
Enhanced student experience.
Increased student engagement.
TECHNOLOGY
PingFederate
ProofID IAM Managed Service
CHALLENGE
Deliver an unrivalled student learning and teaching experience globally.
To meet the challenge of improving its position whilst dealing with increased competition and budgetary constraints, the university embarked on an IT transformation journey. The aim was to provide the best possible customer experience without compromising operational standards. To date, a series of extensive change programs have delivered a range of new and upgraded systems and services. The benefits for students, staff, partners and other users of IT services have been considerable.
To move forward, the university realized that federated authentication, single sign-on and multi-factor authentication would become key considerations. It also recognized that it would need to undertake a process of realization and choose a single solution that would maintain its standards, without affecting the level of customer experience it had set out to achieve.
SOLUTION
Multi-factor authentication. Single sign-on. Managed service.
Of the companies shortlisted to work with the university, IAM specialist ProofID could demonstrate full compliance with the requirements. The solution put forward by ProofID comprised PingFederate® and PingID, both of which are produced by Ping Identity, the market leading identity security company. To facilitate the deployment of these technologies across the University, ProofID also arranged to provide a fully IAM Managed Service.
By choosing PingFederate, ProofID could replace the university’s shibboleth service, which was being used to access a substantial number of library resources. They were also able to extend the SSO capabilities of PingFederate to accommodate a range of applications, including the university’s collaborative storage solution from Box, and Canvas, its new virtual learning environment. The next step will see PingFederate replace the university’s aging central authentication service and be used instead of ADFS to support a planned move to Microsoft O365.
RESULTS
Satisfying the challenges of the university strategy.
David Jarvis, Chief Architect, ICT Department, University of Hull stated: “Ping and ProofID working together have delivered substantial improvements and developments that we didn’t think possible 12 months ago. ProofID have over delivered and exceeded expectations” Tom Eggleston, CEO, ProofID added: “We are delighted to have worked with Hull University who are forward thinking and recognize the importance of the customer experience, whilst ensuring security is of the utmost concern.”
identities
David Jarvis
David Jarvis
Chief Architect, ICT Department
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