IT transformation journey
IT transformation journey
INDUSTRY / Education
SOLUTION / Workforce, Partner & Customer Identity
CHALLENGE
Several legacy authentication systems.
Internal and external hosted services.
Corporate security risk.
SOLUTION
Single sign-on.
Managed service.
RESULT
Reduced number of legacy authentication systems.
Corporate security maintained.
Reduced costs.
One product to support and maintain.
Enhanced student experience.
Increased student engagement.
TECHNOLOGY
PingFederate
ProofID IAM Managed Service
DOWNLOAD
CHALLENGE
Deliver an unrivalled student learning and teaching experience globally.
To meet the challenge of improving its position whilst dealing with increased competition and budgetary constraints, the university embarked on an IT transformation journey. The aim was to provide the best possible customer experience without compromising operational standards. To date, a series of extensive change programs have delivered a range of new and upgraded systems and services. The benefits for students, staff, partners and other users of IT services have been considerable.
To move forward, the university realized that federated authentication, single sign-on and multi-factor authentication would become key considerations. It also recognized that it would need to undertake a process of realization and choose a single solution that would maintain its standards, without affecting the level of customer experience it had set out to achieve.
SOLUTION
Multi-factor authentication. Single sign-on. Managed service.
Of the companies shortlisted to work with the university, IAM specialist ProofID could demonstrate full compliance with the requirements. The solution put forward by ProofID comprised PingFederate® and PingID, both of which are produced by Ping Identity, the market leading identity security company. To facilitate the deployment of these technologies across the University, ProofID also arranged to provide a fully IAM Managed Service.
By choosing PingFederate, ProofID could replace the university’s shibboleth service, which was being used to access a substantial number of library resources. They were also able to extend the SSO capabilities of PingFederate to accommodate a range of applications, including the university’s collaborative storage solution from Box, and Canvas, its new virtual learning environment. The next step will see PingFederate replace the university’s aging central authentication service and be used instead of ADFS to support a planned move to Microsoft O365.
RESULTS
Satisfying the challenges of the university strategy.
David Jarvis, Chief Architect, ICT Department, University of Hull stated: “Ping and ProofID working together have delivered substantial improvements and developments that we didn’t think possible 12 months ago. ProofID have over delivered and exceeded expectations” Tom Eggleston, CEO, ProofID added: “We are delighted to have worked with Hull University who are forward thinking and recognize the importance of the customer experience, whilst ensuring security is of the utmost concern.”
identities
David Jarvis
David Jarvis
Chief Architect, ICT Department
OUR SOLUTIONS IN ACTION
- 5.5K students
- 2 locations
University of Chichester embraces modern identity lifecycle management
University of Chichester embraces modern identity lifecycle management
READ MORE- 31K users
Linking the university’s HR and student record systems, including user lifecycle management system.
Federated single sign-on. Move staff and students to Office 365. Integrate workstation logins.
Seamless student & staff experience
READ MORE- 18K users
- 109 countries
Hosted in a Tier-3 UK data center.
Unified, seamless single sign-on
READ MORE- 21K users
- 100 countries
Reliable access to Office 365, even in the event of a local ISP outage.
Resilient Microsoft Office 365 authentication
READ MORE- 1.2k users
- 33 locations
Immedis improves productivity and security with automated workforce identity solution.
Immedis improves productivity and security with workforce identity solution
READ MORE- 5M users
- 30M transactions per day
Created a unified customer identity that improves customer experience and unlocks valuable customer insights.
Counting on customer identity to put customer experience first
READ MORE- 6.5K users
- 18 countries
The world’s leading conservation organization sees user experience soar with single sign-on.
WWF sees user experience soar with single sign-on
READ MORE- 2M users
- 50M transactions per day
Modern, flexible, cloud-first identity solution accelerates delivery of digital infrastructure engineering software.
Future-proofing their business with cloud-first identity management
READ MORE- 25K users
- 91 countries
Improved user experience and access security through federation.
Adoption of ProofID's IAM Managed Service
READ MORE- 46K users
46,000 users migrated seamlessly with access to over 20 SaaS and 120 legacy applications. Improved user experience and access security through federation.
- 25K users
- 8K business partner organizations
Each partner / dealer can manage their own user population. Centrally managed access policies.
Replacing custom partner / dealer user management portal
READ MORE- 6M customer identities
- 50K daily transactions
Streamlined experience for insurance customers
READ MORELATEST INSIGHTS
PRESS RELEASES May 11th, 2022
Maven invests in identity security specialists ProofID to support its growth and strategic expansion
ON-DEMAND WEBINAR December 7, 2021
The CX Factor - Delivering safe and secure online experiences for your financial customers
BLOG July 22nd, 2021
Role-Driven Lifecycle Management - Automating the joiner, mover, leaver process
ON-DEMAND WEBINAR May 25, 2021
Are we human? Is our focus on the digital causing us to lose the human touch?
Identity and Access Management (IAM) July 1st, 2020
Considerations before your Identity Governance and Administration (IGA) Journey
Identity and Access Management (IAM) June 1st, 2020
3 Reasons Why Privileged Access Management (PAM) is a cyber security high priority
Identity and Access Management (IAM) May 12th, 2020
Privileged Access Management - How to Secure Corporate Social Media Accounts