Counting on customer identity to put customer experience first

INDUSTRY / Banking & Finance

SOLUTION / Customer Identity

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CHALLENGE

Improve customer experience.
Meet PSD2 compliance.
Increase business agility.

SOLUTION

Unified customer experience.
Configured and deployed customer identity solution in 12 weeks.
Achieved PSD2 compliance.
Delivered self-service features.

RESULT

Unified customer identity solution.
Supporting PSD2 regulations and Open Banking initiative.
Self-service features.

TECHNOLOGY

PingAccess
PingFederate

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CHALLENGE

Improve customer experience, meet PSD2 compliance, increase business agility.

McConchie and team faced three major challenges: improve customer experience, meet PSD2 compliance and increase business agility. Their first requirement was delivering a new single-factor authentication solution for a self-service web portal for their general insurance customer base. But this would introduce yet another siloed identity into their already disparate identity ecosystem. To meet the targeted launch date, the team had a narrow window in which to change course. This included finding a way to efficiently stand up the products, build a single-factor authentication journey and configure all of the insurance products to provide the necessary security that they required.