WWF sees user experience soar with single sign-on
WWF sees user experience soar with single sign-on
INDUSTRY / Non-Profit
SOLUTION / Workforce Identity
CHALLENGE
Reduce helpdesk calls.
SOLUTION
RESULT
Efficient onboarding.
Improved security.
IT cost savings.
TECHNOLOGY
CHALLENGE
Improve user experience and reduce helpdesk calls.
With operations reaching across almost 100 countries, WWF-International provides several global IT services which complement the IT provision operated locally by individual offices.
Global services provided by WWF-International include global intranet, Zoom, Google Apps, conservation applications and a variety of collaboration services. Currently, in order to access WWF services, users must use a different username and password at the international and local levels. This leads to increased helpdesk calls to assist end users with managing their credentials – for example, to perform password resets − which leads to a poor user experience and reduced uptake of services and collaboration.
WWF was looking for a solution to provide a slick, intuitive experience for its users whilst enhancing security around application access.
SOLUTION
Federated single sign-on.
Deploying PingFederate in this way has made it possible for WWF to provide a single authentication source no matter where the user is located, be that in the US, Uganda or Uruguay, significantly reducing the complexity inherent in large distributed organizations like WWF.
RESULTS
Enhanced user experience, efficient onboarding, improved security and IT cost savings.
Alongside these productivity benefits, the security profile of the organization has also been improved. The solution has been so successful that individual offices have now started to build upon the platform to secure their own applications and services, both within and across regions.
Paul Heaney
CISO, ProofID
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