University of Chichester embraces modern identity lifecycle management

INDUSTRY / Education

SOLUTION / Workforce, Partner & Customer Identity

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CHALLENGE

Increased support costs.
Complex legacy identity solution.

SOLUTION

User lifecycle management.
Automated provisioning.
User self-service portal.

RESULT

Enhanced user experience.
Reduced strain on IT support.
Real time provisioning of new students.

TECHNOLOGY

ideiio.
Identity Governance & Administration.

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CHALLENGE

The university made a strategic decision to replace NetIQ with a modern identity platform.

The University of Chichester is West Sussex's only university with just over 5,500 students spread over two locations. Although one of the smallest universities in the UK, University of Chichester experiences the same complex identity management issues that all modern universities face with an ever-changing student lifecycle, an increase in security threats and limited resources.

NetIQ Identity Manager was utilised by the university to manage staff and student identities but was being faced with increased support costs. Identity management specialist and support partner, ProofID were approached to discuss a future proof IAM roadmap for the university. The university then made a strategic decision to replace NetIQ with a modern identity platform with the goal of simplifying infrastructure and identity lifecycle workflows for its joiners, movers and leavers encompassing staff, student and third parties.

SOLUTION

ideiio the Identity Governance and Administration (IGA) platform was selected.

ideiio the Identity Governance and Administration (IGA) platform was selected for its simple, secure, and cost-effective identity lifecycle management capabilities. By linking HR and IT systems, ideiio enabled a sole source of truth for staff and student information and simplified provisioning, meaning the right people have access to the right systems at the right time, meeting the university’s future needs.

RESULTS

Automated provisioning across all applications, along with the user self-service portal has significantly reduced the strain on IT support.

Due to the benefits of out-of-the-box workflows and ideiio’s availability as a SaaS, on-premise or hybrid solution and coupled with the expertise from ProofID both integration and deployment time were reduced. Given this flexibility the implementation was planned in a small timeframe outside of term time when activity would be at its lowest.

Haydn Tarr, IT Service Development Manager at University of Chichester explained, “Since implementing ideiio we have really seen the benefit at peak times of the year with student intakes when we are provisioning large numbers of accounts. Automated provisioning across all applications, along with the user self-service portal has significantly reduced the strain on IT support, increased our efficiency but also enhanced user experience across the board.”

Tom Eggleston, CEO at ProofID commented, “Chichester University are one of our longest standing customers and we are proud to have helped them through their identity journey from a complex legacy identity solution to a modern identity solution with tangible ROI.”

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“Since implementing ideiio we have really seen the benefit at peak times of the year with student intakes when we are provisioning large numbers of accounts. Automated provisioning across all applications, along with the user self-service portal has significantly reduced the strain on IT support, increased our efficiency but also enhanced user experience across the board.”

Haydn Tarr, IT Service Development Manager at University of Chichester

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OUR SOLUTIONS IN ACTION

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