University of Chichester embraces modern identity lifecycle management
University of Chichester embraces modern identity lifecycle management
INDUSTRY / Education
SOLUTION / Workforce, Partner & Customer Identity
CHALLENGE
Increased support costs.
Complex legacy identity solution.
SOLUTION
User lifecycle management.
Automated provisioning.
User self-service portal.
RESULT
Enhanced user experience.
Reduced strain on IT support.
Real time provisioning of new students.
TECHNOLOGY
ideiio.
Identity Governance & Administration.
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CHALLENGE
The university made a strategic decision to replace NetIQ with a modern identity platform.
SOLUTION
ideiio the Identity Governance and Administration (IGA) platform was selected.
RESULTS
Automated provisioning across all applications, along with the user self-service portal has significantly reduced the strain on IT support.
Due to the benefits of out-of-the-box workflows and ideiio’s availability as a SaaS, on-premise or hybrid solution and coupled with the expertise from ProofID both integration and deployment time were reduced. Given this flexibility the implementation was planned in a small timeframe outside of term time when activity would be at its lowest.
Haydn Tarr, IT Service Development Manager at University of Chichester explained, “Since implementing ideiio we have really seen the benefit at peak times of the year with student intakes when we are provisioning large numbers of accounts. Automated provisioning across all applications, along with the user self-service portal has significantly reduced the strain on IT support, increased our efficiency but also enhanced user experience across the board.”
Tom Eggleston, CEO at ProofID commented, “Chichester University are one of our longest standing customers and we are proud to have helped them through their identity journey from a complex legacy identity solution to a modern identity solution with tangible ROI.”
Haydn Tarr, IT Service Development Manager at University of Chichester
OUR SOLUTIONS IN ACTION
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