Support Services

Our Run & Support services ensure your identity platforms deliver value every day — whether through fully managed identity services or flexible identity squads that fill expertise gaps — helping you stay ahead of threats and technology changes.

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Managed Identity Services

We take full responsibility for managing your identity security environment, delivering complete support and optimisation.

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Identity Squad

We complement your team by providing expert professionals through our flexible identity squads, filling skills gaps and strengthening capability.

Governance
24/7 Support

Always-on monitoring and rapid response to resolve issues and keep your organisation secure.

Automation
DevOps for Identity

Continuous integration, automation and optimisation to future-proof your identity platform.

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Managed Identity Services

We take full responsibility for managing your identity security environment, delivering complete support and optimisation.

np_team_541231_000000 1
Identity Squad

We complement your team by providing expert professionals through our flexible identity squads, filling skills gaps and strengthening capability.

Governance
24/7 Support

Always-on monitoring and rapid response to resolve issues and keep your organisation secure.

Automation
DevOps for Identity

Continuous integration, automation and optimisation to future-proof your identity platform.

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Proven Impact
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Countries where we manage identity programmes.
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Digital identities secured every day.
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Successful implementations.
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Years of proven delivery excellence.
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Countries where we manage identity programmes.
0 M+
Digital identities secured every day.
0 +
Successful implementations.
0 +
Years of proven delivery excellence.
Workforce Identity

Empower employees with secure, seamless access across apps and systems while reducing risk.

Customer Identity (CIAM)

Deliver frictionless login experiences that improve engagement while protecting customer data.

Machine Identity

Secure service accounts, bots and APIs — often the weakest link in identity security.

Partner Identity

Simplify and secure external partner access to protect your extended enterprise.

Why Work With Us

Your Security Blanket

Clients describe us as their “security blanket” — trusted experts always ready to respond when needed.

Filling the Gaps

On-demand expertise to complement your team and cover resource or skills shortages.

Proven Continuity

Trusted by enterprises worldwide to run mission-critical identity platforms with 100% uptime.

Future-Proof Assurance

Continuous optimisation and automation to reduce risk, cut costs and keep platforms ahead of change.

Customer stories

World Wide Fund for Nature

How federated single sign-on cut the complexity from application access for a global network of conservations, whether working locally or collaborating.

View case study
Non-Profit
Workforce Identity
Customer stories

University of Chichester

How leading IGA technology and expert support helped the UK higher education body remove the complexity from staff and student provisioning. 

View case study
Education
Workforce Identity
Customer stories

Tesco Bank

Delivering better customer experiences and more secure services for millions of UK banking customers - all within PSD2 compliance requirements. 

View case study
Banking & Finance
Customer Identity
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Frequently Asked Questions

What does Run & Support include?

Everything from full platform management to 24/7 monitoring, incident response and on-demand expertise.

Do you only provide a fully managed service?

No — we can run your identity security environment for you through our Managed Identity Service, or work alongside your team to complement capability with our Identity Squads.

How quickly do you respond to issues?

Our 24/7 support team provides rapid response, with defined SLAs for critical incidents.

Can you help us optimise and modernise over time?

Yes. Our DevOps for Identity service delivers ongoing improvements, automation and future-proofing.

What if we don’t have specialist IAM skills internally?

That’s where we come in — our experts complement your team so you’re never left exposed through our Identity Squad service.

Related services
Identity Managed Service

Identity Managed Service

Full management of your identity security, including 24/7 monitoring, maintenance, and optimisation to keep your platforms stable and secure.

Identity Squad

Identity Squad

Flexible IAM specialists who embed into your team seamlessly to close skills gaps, accelerate delivery, and strengthen capability.

IDENTITY SUPPORT

Find the Right Support Model for Your Business

Facing resource gaps or skills shortages in identity security? Let's discuss whether a fully managed service, an embedded identity squad, or ongoing technical support is the right fit for your needs.

Book a discovery call