Support delivered by the IAM Experts
Support delivered by the IAM Experts
In a digital landscape which is being increasingly influenced by internet and cloud technologies, identity management is an essential technology that sits at the very heart of modern IT operations.
While it’s an area that requires niche technical skills, these specialist skills are in short supply, presenting many businesses with the challenge of how to manage their identity management requirements effectively and efficiently. An issue compounded by the broad reach of identity management technologies across the whole IT estate, where any misconfiguration or outages can have very serious implications to your business in terms of security and lost productivity.
As identity experts and market leaders, ProofID is perfectly placed to offer highly responsive, expert technical support covering all aspects of your identity management systems. With a team of highly experienced specialist consultants and support professionals, ProofID can provide you with the peace of mind assurance that ANY technical issue can be resolved and normal service resumed as quickly as possible.
In a digital landscape which is being increasingly influenced by internet and cloud technologies, identity management is an essential technology that sits at the very heart of modern IT operations.
While it’s an area that requires niche technical skills, these specialist skills are in short supply, presenting many businesses with the challenge of how to manage their identity management requirements effectively and efficiently. An issue compounded by the broad reach of identity management technologies across the whole IT estate, where any misconfiguration or outages can have very serious implications to your business in terms of security and lost productivity.
As identity experts and market leaders, ProofID is perfectly placed to offer highly responsive, expert technical support covering all aspects of your identity management systems. With a team of highly experienced specialist consultants and support professionals, ProofID can provide you with the peace of mind assurance that ANY technical issue can be resolved and normal service resumed as quickly as possible.
OUR SERVICE
OUR SERVICE
Technical Support
Direct access to an accredited support team, providing back-up for an unlimited amount of incidents.
24/7 Availability
Technical support engineers available during normal office hours with optional 24/7 upgrade available.
Self-Service Portal
Access to portal for logging new incidents and/or update existing incidents.
Phone Support
US & UK support team on call 24X7.
Response Time Target
Targeted response times are based on support level and issue severity with a 1 hour response time for Priority One issues.
Service Management
Assigned Service Delivery Manager to manage, review and resolve service issues.
Consultancy Bank
Enable the continual evolution of your identity security environment with optional consultancy hours. Take advantage of our expert identity management consultancy services to implement new requirements, perform systems updates or provide off hours support.