Future-proof IAM

Future-proof IAM

INDUSTRY / Education

SOLUTION / Workforce, Partner & Customer Identity

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CHALLENGE

Replacing the existing IAM solution with a future-proof alternative.

SOLUTION

Linking the university’s HR and student record systems. including user lifecycle management system.

RESULT

Real-time provisioning of new staff and students.
Highly efficient provisioning of external users.

TECHNOLOGY

IGA
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CHALLENGE

Replacing the existing IAM solution with a future-proof alternative.

With a history dating back to 1821, Heriot-Watt University has established a reputation for world-class teaching and practical, leading-edge research, in turn making Heriot-Watt one of the top UK universities for business and industry. In addition, the university is also Scotland’s most international university, delivering degree programs to 31,000 students globally.

In 2014, facing a significant upgrade to its existing large, unwieldly and cumbersome Identity and Access Management (IAM) solution, the university set out to replace it with technology that could operate at enterprise scale, whilst being easy to manage. The university wished to identify a technology partner not only to assist with the initial deployment but also to support the future growth and expansion of the system. This ‘long term view’ was something that the university had not benefited from with the existing IAM technology and was therefore a key requirement for the new solution.

SOLUTION

Linking the university’s HR and student record systems, including user lifecycle management system.

In addition, the solution included ProofID’s Identity, Governance and Administration product (IGA). Widely deployed in UK higher education institutions, IGA provides end-to-end user lifecycle management, including delegated approval workflows, for external users. The solution implemented by ProofID was a deployment of NetIQ Identity Manager, which linked the university’s authoritative sources of identity, the HR and student record systems, with a number of enterprise applications used by staff and students every day, providing automated provisioning and de-provisioning of user accounts.

Neil Morris, Head of Applications (IS) at the university, explains the university’s selection process:

“The proof of concept delivered and presented onsite by ProofID proved to us that NetIQ was the right technology, which met our criteria of a solution that was easy to use, manage and configure but scalable for our needs and plans. ProofID’s long and successful track record in deploying solutions in academia also gave us the confidence that we had the right partner to support us going forward.”

RESULTS

Real-time provisioning of new staff and students. Highly efficient provisioning of external users.

Initially the university had only planned to replace the existing functionality with the new solution, yielding the immediate benefit of a stable and concrete platform from which to grow.

However, it quickly became apparent that the tight integration with the university’s new HR system in parallel with the deployment of Office 365 significantly reduced the amount of time it tak