WWF sees user experience soar with single sign-on
WWF sees user experience soar with single sign-on
INDUSTRY / Non-Profit
SOLUTION / Workforce Identity
CHALLENGE
Reduce helpdesk calls.
SOLUTION
RESULT
Efficient onboarding.
Improved security.
IT cost savings.
TECHNOLOGY
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CHALLENGE
Improve user experience and reduce helpdesk calls.
With operations reaching across almost 100 countries, WWF-International provides several global IT services which complement the IT provision operated locally by individual offices.
Global services provided by WWF-International include global intranet, Zoom, Google Apps, conservation applications and a variety of collaboration services. Currently, in order to access WWF services, users must use a different username and password at the international and local levels. This leads to increased helpdesk calls to assist end users with managing their credentials – for example, to perform password resets − which leads to a poor user experience and reduced uptake of services and collaboration.
WWF was looking for a solution to provide a slick, intuitive experience for its users whilst enhancing security around application access.
SOLUTION
Federated single sign-on.
Deploying PingFederate in this way has made it possible for WWF to provide a single authentication source no matter where the user is located, be that in the US, Uganda or Uruguay, significantly reducing the complexity inherent in large distributed organizations like WWF.