In this fireside chat, ProofID CEO Tom Eggleston is joined by Paul Heaney, CTO at ProofID, and Matt Berzinski, Senior Director of Product Management at Ping Identity, to unpack what's really happening behind the headlines, from the household-name breaches dominating the news to the quieter, costlier attacks targeting customer accounts and stored loyalty value.
The conversation explores how leading retailers are rethinking the balance between security and customer experience. The panel digs into why MFA on its own falls short, and where identity verification really needs to sit to stop the social engineering attacks now hitting help desks and account recovery flows. AI is reshaping the fraud equation on both sides, from sharper attacks to the looming reality of agentic commerce.
Watch the on-demand discussion to hear the full conversation, the real-world examples, and the practical steps retailers can take to stay ahead.
