ProofID & BECU: Celebrating Our Ping Identity Better Together Excellence Award 2025

BECU is one of the largest not-for-profit credit unions in the U.S., serving a highly tech-savvy community in Seattle. Many members are engineers, people who notice when things don’t work smoothly and who care deeply about digital security.

But like many financial institutions, BECU’s identity systems had grown complex over time:

• Multiple apps with different logins
• Inconsistent multi-factor authentication (MFA)
• A patchwork of custom integrations

The result? Frustration for members, extra workload for staff, and more opportunities for attackers, all at a time when account takeovers and deepfake-driven fraud are on the rise.
BECU needed to rebuild trust, streamline the experience, and strengthen security, all without causing disruptions for members.

Working hand-in-hand, ProofID and Ping Identity delivered a future-ready identity solution for BECU.

• Ping Identity’s technology – A centralized identity platform providing a secure, scalable foundation for modern digital access.
• ProofID’s implementation expertise – Designing and executing a seamless migration strategy with zero disruption.

Together, this partnership achieved:

• No disruption – Over 1.34 million identities were migrated silently. No forced password resets. No downtime. No spike in support calls.
• Stronger security – OAuth 2.0 and advanced MFA defend against account takeover attempts.
• Future-ready architecture – New apps can be integrated quickly, reducing technical debt and accelerating innovation.

The result? Better experiences for members, less operational strain for staff, and stronger security across the business.

This wasn’t just a software rollout, it was true collaboration.

BECU’s CIAM team partnered closely with ProofID architects and Ping Identity experts to design not only the right technology but also a member-first identity strategy.

As Ciera Armstrong, Sr Manager Cybersecurity – CIAM, shared:

“ProofID have been our architectural gurus. Their team is embedded into BECU, helping us build out the solution successfully.”

The journey doesn’t stop here. Phase Two is already in motion, focusing on:

• Centralized Login – Members will enjoy a consistent, unified experience across multiple digital products such as Mobile Banking, Credit Card applications, and Mortgage services.
• Simplified Digital Membership Origination (SDMO) – A smoother, faster enrollment process designed to reduce drop-offs and lower operational costs.

These upgrades will make it easier than ever for members to join, stay secure, and bank confidently.

At ProofID, we believe identity is more than just a login. Done right, it’s the foundation of digital trust.

Together with BECU and Ping Identity, we’ve shown what’s possible when technology, teamwork, and vision align:

• Members feel safe and supported.
• Staff can focus on what matters.
• The business is ready to grow.

We’re proud to receive this award, but even prouder of the trust BECU places in us.

Learn more about ProofID’s identity delivery expertise and how we work with Ping Identity’s trusted technology ecosystem to create seamless, secure digital experiences.

Here’s to building more milestones, side by side.