Challenge

Since its foundation in 1927, the University of Hull has grown to a student body of 18,000, across campuses in Hull and Scarborough and a remote site in China. With competition increasing in the university sector, and legacy costs rising, UoH embarked on an IT transformation project.

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The key objective was to maximise customer experience without compromising operational standards, and deliver benefits for students, staff, partners and other IT service users alike.

Securing this transformed IT estate was a top priority, especially as cloud-based services were being introduced alongside legacy systems. This meant ensuring everyone could access systems and data safely, including from BYOD devices, by implementing single sign-on and multi-factor authentication.








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Looking for a solution that ticks every box: security, customer experience, future-readiness and cost-effectiveness.

ping
Solution

Secure access, paving the way for future innovations and modernisation

UoH sought a partner that could meet all its requirements. They chose the ProofID solution, based around the market-leading PingFederate and PingID products, deployed and managed by ProofID as a full IAM Managed Service.

This allowed SSO capabilities to be extended across a wide range of applications, including the university’s collaborative storage solution from Box, and Canvas, its new virtual learning environment. At a later stage, PingFederate will also be used to replace UoH’s aging central authentication service, paving the way for migration to Microsoft Office 365.

This solution provided 100% compatibility with Office 365 from all devices, irrespective of operating system or the location of the user and device. Access to Office 365 was also assured in the event of a local ISP outage.

Counter Vector
COMPANY FIGURES
0  Students
across multiple campuses now benefit from streamlined secure access. 
0  Campuses
in Hull, Scarborough and China unified under single sign-on authentication. 
0  Students
across multiple campuses now benefit from streamlined secure access. 
0  Campuses
in Hull, Scarborough and China unified under single sign-on authentication. 
Results

Taking student and staff experiences to the next level, safely and cost-effectively

Cutting the complexity from UoH’s IT estate, allied to confidence-building security measures like SSO and multi-factor authentication, have helped elevate students’ experiences to the next level. It’s also helped the University simplify access for external partners, such as the Hull York Medical School, which UoH runs in collaboration with the University of York.

  • Streamlined customer experience
  • Easier student engagement
  • Simplified access for external partners
  • More secure, controllable access
  • Lower technical cost
  • Higher levels of efficiency and compliance

“Ping and ProofID working together have delivered substantial improvements and developments that we didn’t think possible 12 months ago. ProofID has over delivered and exceeded expectations.”

David Jarvis
Chief Architect, ICT Department, University of Hull
David Jarvis
Chief Architect, ICT Department, University of Hull

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